Returns & Exchanges
WE ONLY OFFER STORE CREDIT CODES FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
- Returns will be issued refunds in the form of a “ Discount” CODE. Code will have to be used in full as no balance will remain. Codes will expire after 90 days.
- We must receive your return within 10 days of your order date to be eligible for a refund.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 10 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. Returns older than 10 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Sale items are final and cannot be returned or exchanged.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
3159 Central Avenue, Waycross, GA 31503.
HOW WILL I RECEIVE MY STORE CREDIT CODE?
Expect an emailed CODE within 3 business days of the delivery of your Return at our warehouse. Please remember, the codes will have to be used in full as no balance will remain.
Do we offer return labels?
We do not offer return labels but hope to as we grow in the future!
Can I make a return past the 10 day period for store credit?
Unfortunately we cannot accept clothing past the 10 day return policy for store credit. If items are returned past this period the customer will be required to pay a $5.00 shipping charge to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable:
- All accessories
- All hats
- All masks
- All jewelry
- All intimates
- All sale items
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a discount (credit) code. You may then place an order for the desired size using your store code.
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.